Refund policy

Return & Exchange Policy

At Sgt. Grandpa, we take great pride in the quality of our products and want you to be completely satisfied with your purchase. Because our items are created specifically for you using a print-on-demand process, we have established the following policy regarding returns and exchanges.

Damaged or Defective Items

We strive to ensure every order arrives in perfect condition. If you receive an item that is damaged, misprinted, or defective, please contact us within 14 days of delivery.

  • What to include: Please provide your order number and a clear photo showing the damage or the defect.

  • Our Promise: Once verified, we will happily send a replacement at no additional cost to you or issue a full refund to your original payment method.

Sizing and Personalized Items

Because each item is custom-printed at the time of your order, we are unable to accept returns or exchanges for:

  • Personalized items: Products that include custom names, dates, or specific milestone details.

  • Sizing issues: Please double-check the sizing charts provided on the product pages before completing your purchase. We recommend comparing the measurements against a garment you already own and love to ensure the best fit.

Order Cancellations

We begin processing orders shortly after they are placed. If you need to cancel or change your order, please contact us as soon as possible. Once an order has entered production, we are unable to stop the process or modify the shipment.

Shipping Issues

If your tracking information indicates that your package was delivered but you have not received it, please check with neighbors or your local carrier first. If you still cannot locate your order, contact us and we will assist you in investigating the shipment with our carrier.

How to Reach Us

If you have any questions about your order or need to report an issue, please reach out to our team. We are here to help!

  • Email: hello@sgtgrandpa.com

Note: Please do not send items back to the address on the shipping label without contacting us first, as it may not be the correct return facility and could result in your package being lost.